Store Policies
TIME TO MAKE YOUR ITEM:
__________________Our products are thoughtfully handcrafted and made to order. We do not keep inventory; we believe in creating personalized items tailored to your needs.
As each order is meticulously made by hand, please allow 5-8 business days for your product to be created and shipped.
We ship all of our orders via USPS.
If you need a gift for a specific date, we do offer a 'production rush' option that can be added to your order.
This will get most items made and shipped within 2-3 business days. This fee starts at $21.95
Please contact me if you are interested and we can discuss your options.
PLEASE NOTE: This option is not available for all of our pieces.
SHIPPING:
__________We currently only ship within the United States
All orders are shipped via USPS mail.
We can only guarantee when the item will ship we CAN NOT GUARANTEE USPS DELIVERY TIMES. We have no control over the delivery process once the item has been handed off to the postal service.
Once a tracked package is marked as delivered, we are not responsible to replace or refund items.
Damaged packages must be reported to the seller within 48 hours of delivery, along with photo proof of packaging material, package contents and shipping label.
If your package is marked as delivered but you have not received it. Please follow the directions below. Most of the time the USPS will be able to locate your missing mail.
1. Check your delivery address to make sure it is correct.
2. Contact your local post office and let them know that the package is missing. They will be able to determine the exact GPS coordinates where the delivery scan was made and track the package.
3. Contact your neighbors to see if it was accidentally delivered to them by mistake. This happens more often than you think.
4. Contact USPS (877) 747-6249 and put in a service request for your missing package.
RESHIPPING ITEMS SENT TO THE WRONG ADDRESS:
______________________It is the buyer's responsibility to provide an accurate and complete shipping address at the time of purchase.
We will do our best to assist you if the order has not yet shipped.
RETURN POLICY:
________________Personalized items include any piece that is hand stamped or engraved with custom text, dates, images or any alterations made to an existing bracelet, necklace or ring.
Unless there is a mistake on our part, all personalized items are considered a final sale and cannot be returned or exchanged.
PLEASE MEASURE CAREFULLY, CHECK YOUR TEXT FOR SPELLING and/or GRAMMAR MISTAKES.
Feel free to contact me with any questions regarding to size. If you are ordering rings you may want to get your finger sized by a jeweler, factoring in the width of the ring(s), before purchasing.
As a small business, each piece is made with care and time devoted to each order. We cannot afford to send out free replacements for items that were created per the customers' directions.
Custom Items include any cuff, bracelet or ring that has been cut and sized for an individual. All of our CUSTOM pieces are made to order. We do not keep inventory.
ALL CUSTOM ITEMS ARE A FINAL SALE
They cannot be returned or exchanged.
If the cuff is too large it can be made smaller. Please get an accurate wrist measurement and follow the directions for ordering when purchasing these cuffs.
All items must be UNWORN AND IN THEIR ORIGINAL/NEW CONDITION.
Items that clearly have signs of wear will not qualify for a refund. If you return products that have clearly been worn, the buyer then forfeits both the product and the cost of the item. If the buyer wants the item back, it is their responsibility for any return shipping fees.
Items MUST be returned within 21 days of receipt.
RETURN INSTRUCTIONS:
________________Please contact me within 7 days of receiving your item to let me know you are returning it and I will send you instructions.
e-mail: at questions@stringofjewels.com
Phone: (877) 52-0952
String of Jewels does not provide pre-paid shipping labels for returns.
Refunds will ONLY be issued to the credit card or Pay Pal account used for the purchase.
Shipping fees and "production rush" fees are non-refundable.
All items must be unworn and in its/their original (new) condition.
Feel free to contact me with any questions.
RESIZING FEES:
_____________
CLICK HERE To Resize your Ring
Bangles are bracelets that do not have an opening and are worn by sliding the entire bracelet over your hand. They can only be SIZED DOWN.
There is a $20 resizing fee for each bangle.
CLICK HERE To Resize your Copper, Silver OR Brass Cuff
Leather cuffs can only be sized down. There is a $10.00 fee to resize each leather cuff.
